3
people have this problem
01
THE PROBLEM
When a parcel goes wrong I have to work out who is responsible and chase several companies to fix it.
Evidence: Common complaints include lost packages, failed deliveries, parcels being returned unexpectedly and consumers struggling to work out whether to contact the retailer or courier.
02
Why IT MATTERS
Large. Ofcom found satisfaction with complaints handling was only 58% for broadband, 61% mobile and 60% landline. Citizens Advice reported 14m households were served by energy suppliers with below-average customer-service ratings.
03
what people currently do
Parents set their own calendar reminders, log back into the childcare account every few months and rely on emails from HMRC or their childcare provider to avoid missing reconfirmation.
REAL PROBLEMS. REAL PEOPLE. BETTER WAYS