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Customer-service problems take hours to resolve

1

people have this problem

I have this problem too →
01
THE PROBLEM

Getting a company to solve a simple customer-service problem takes hours and I have to explain the same thing repeatedly.

Evidence: There are repeated UK Reddit complaints about permanent “unusually high call volumes”, bots, being transferred between departments and being unable to get relatively simple issues fixed.

02
Why IT MATTERS

A 2025 password survey found 55% of respondents had abandoned an account or created another account rather than complete a password reset.

03
what people currently do

Pet owners read policy documents, call insurers or vets, compare exclusions and limits manually and often only discover what is covered when they need to make a claim.

04

Does this happen to you too?

If you’ve dealt with this, tell us. Your experience helps us understand whether it’s worth solving and what a better way might look like.

I have this problem too →

REAL PROBLEMS. REAL PEOPLE. BETTER WAYS

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