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1
people have this problem
01
THE PROBLEM
Returning something I've bought online shouldn't involve finding the policy, generating labels, finding a drop-off point, tracking it and then chasing the refund.
Evidence:
02
Why IT MATTERS
The UK government says an average home purchase takes around 120 days, around one in three sales falls through, sellers lose roughly £400m a year, and failed transactions cost the economy up to £1.5bn annually. (GOV.UK)
03
what people currently do
People compare their payslip with their HMRC Personal Tax Account, use online tax calculators, call HMRC or ask an accountant to explain an unexpected tax code.
REAL PROBLEMS. REAL PEOPLE. BETTER WAYS
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