1
people have this problem
01
THE PROBLEM
My train was delayed. I know I might be owed compensation, but I have to remember to claim it, find the right operator and fill everything in myself.
Evidence: Rail passengers regularly ask whether they qualify for Delay Repay, whether they claim from the ticket seller or train operator, what happens with split tickets and what evidence they need.
02
Why IT MATTERS
Research cited around Ofcom's rule changes found 14% of UK customers had experienced inadvertent roaming. A separate 2026 consumer survey found around a third had experienced unexpected roaming charges, although that survey was commercially commissioned. (The Scottish Sun)
03
what people currently do
Passengers wait for confirmation of the delay, visit the train operator's website and manually complete a compensation form, although many forget to claim.
REAL PROBLEMS. REAL PEOPLE. BETTER WAYS