1
people have this problem
01
THE PROBLEM
I keep spotting little things on websites or apps that are confusing, awkward or need fixing, but they end up scattered across different places.
One issue might be written in a spreadsheet, another in a task system, another in a design file and some are just in someone's notes. None of them feels urgent on its own, so they often get pushed back.
After a while there are loads of small problems and I no longer have a clear picture of what needs fixing, what matters most, who is dealing with it or whether things are actually getting better.
02
Why IT MATTERS
Each small problem may not seem like much, but together they can make the whole product frustrating to use. I also do not want minor issues sitting around until they become much bigger and more expensive to sort out.
03
what people currently do
Tenants repeatedly email or call the landlord or letting agent, use repair portals, document the problem with photos and escalate to the council or ombudsman if nothing happens.
REAL PROBLEMS. REAL PEOPLE. BETTER WAYS