1
people have this problem
01
THE PROBLEM
Something I own has broken. I need to work out whether it is covered by a warranty or my consumer rights, find the receipt or purchase details, and decide whether repairing or replacing it makes most sense.
Evidence: People describe conflicting error-code information, difficulty diagnosing faults, uncertainty about repair costs and fear of paying for a repair only for something else to fail shortly afterwards. (Reddit) People frequently discover the problem only when something breaks: the product is potentially covered, but the original receipt or warranty paperwork has disappeared. Citizens Advice says warranty claims will usually require proof of purchase plus information about the warranty and fault. (Reddit) People repeatedly ask Reddit whether warranties override statutory rights, what the Consumer Rights Act actually means and how long a retailer remains responsible for a faulty product. (Reddit)
02
Why IT MATTERS
Home Office data obtained under FOI and reported by The Times showed more than 12.4 million older British passports with extra validity were still in circulation, roughly one in five passport holders, potentially exposing holders to the 10-year EU rule as those passports age. (The Times) | More than 300 million passenger journeys passed through UK airports in 2025 and only 73% of flights operated within 15 minutes of schedule. CAA research found just 34% of disrupted passengers were satisfied with the frequency of airline updates. | Reddit threads repeatedly ask for moving-house admin checklists: DVLA, council tax, banks, insurers, utilities, broadband, employers and more. Royal Mail says 11% of the UK adult population moves home annually, and 65% of movers switch suppliers for things such as utilities, insurance, loans or credit cards.
03
what people currently do
I use a mixture of spreadsheets, Miro or FigJam, Figma, notes and screenshots, then manually keep them all in sync.
REAL PROBLEMS. REAL PEOPLE. BETTER WAYS