2
people have this problem
01
THE PROBLEM
I don't know what government support I'm entitled to, and the rules are too complicated for me to confidently work it out.
Evidence: People ask others to interpret Universal Credit, childcare support, disability benefits, council-tax help and other schemes, even though benefit calculators already exist. The interesting problem is the lack of confidence that people have found everything they're entitled to.
02
Why IT MATTERS
Parents describe separate systems for announcements, payments, parents' evenings, teacher messages, meals and learning. One UK survey found 40% of parents didn't feel highly engaged with their child's school even though 86% wanted to be; fragmented communication looks like one contributor, although there isn't a good national statistic specifically measuring “number of school apps”.
03
what people currently do
I use colour-palette websites, design guides, contrast checkers and my own judgement, then keep changing things until I am happy with how it looks.
REAL PROBLEMS. REAL PEOPLE. BETTER WAYS